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Frequently Asked Questions

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QUESTIONS

We've got answers

  • How and when do I pay?
    We will send an invoice to your email once you've selected and approved your balloon decor. A non-refundable deposit of 50% of the total billed is required in order to confirm your booking. We accept credit cards, AMEX, debit or e-transfers. Once your deposit is processed, arrangements will begin, materials will be ordered and your event will be placed on our calendar! Final payment is due a week prior to your delivery or pickup date.
  • What is the best way to place an order?
    Start by checking out our website. We have a complete list of options and pricing tiers for your consideration. Once you have found something you like, complete our balloon installment order request form. This is not an official order, orders are booked when we have contacted you with final confirmation and you've paid the 50% non-refundable deposit. We will respond to your request within 24-48 hours. Orders must be placed at least 10 business days prior to your delivery/set up date. Orders with less than 10 days will be charged a last-minute fee of $100. We do not accept same day orders.
  • Can I reschedule my set up date?
    You can reschedule your set up with a written 7 (seven) day notice. You may reschedule for any date within the next 365 calendar days, at the convenience of A Beautiful Cluster without being charged a cancellation fee. The reschedule date is subject to availability. If we are unavailable, the cancellation policies and fees will apply. We suggest that if you need to reschedule, include the preferred date to reschedule as well as a second choice, in the event that the first choice is unavailable.
  • What is your refund policy?
    No refunds are given for any payments made towards the remaining balance of the installation order regardless of the situation. This includes the non-refundable deposit. If you need to cancel you are more than welcome to use the amount paid towards a future event or reschedule.
  • What are your balloons made out of?
    We only work with the highest quality latex and foil mylar balloons on the market. Our natural rubber latex balloons are 100% biodegradable. We also advocate smart balloon practices; keep balloons secure and weighted, do not release in the air, and properly dispose of balloons once they are popped or deflated.
  • Do you offer any personalization?
    Absolutely! All balloon orders come with complimentary custom text on one large balloon. If you'd like multiple balloons with custom text it'll be an additional $10 per balloon.
  • How long do balloons last?
    Air-filled balloons can last for months! Over time balloons will oxidize and the colour and shine will be affected as the days go by. Helium-filled balloons have a much shorter lifespan lasting only about 3-5 days.
  • I'm ready to order! How do I do that?
    Yay! We’d love to work with you. Order Custom balloon Installations here. Order Grab & Go Garlands here.
  • What is your cancelation policy?
    You can cancel at any time without receiving a cancellation fee, as long as A Beautiful Cluster receives written notice within 7 days of your set up date. If written notice is not received within 7 days of the scheduled set up, then you will be charged a $100 cancellation fee. Please be aware, any and all payments made towards any of the following, including but not limited to; non-refundable deposit, materials, supplies, labor, etc. will be forfeited and considered non-refundable. You can also reschedule your set up or transfer amounts paid towards a future event within that year.
  • Where are you located?
    A Beautiful Cluster is a mobile balloonery. That means we do not have a storefront location. All orders are taken through our online booking form. If you’d like to schedule a consultation please fill out our contact us form.
  • Do you have a minimum order?
    Yes! A Beautiful Cluster has an order minimum of $380 for delivery and installation orders within the GTA. Anything less can be made fully constructed and available for pickup (see Grab & Go’s). Set up locations 25km outside of our delivery zone will have an order minimum of $2000
  • How long will it take to set up a balloon installment?
    This depends on what you order and the size, however 3-5hrs is our preferred allotted time unless otherwise stated. We also offer a rush order option should your set up time be under 3hrs or if we have to pre-build your cluster in advance. You will be billed $150 for a rush order.
  • Do you provide a mockup?
    We only offer mock ups for large balloon installments, in which a deposit of $50 is required (this will go towards your final total bill).
  • Do you offer clean up/strike services?
    Yes, we are a full-service balloonery. We offer delivery, setup, breakdown and balloon removal. There is a charge of $150+ for delivery and $50 to remove your balloons. Charges may apply depending on the location and size of your event.
  • What areas do you serve?
    A Beautiful Cluster services surrounding GTA and Durham area. If you are located 25kms outside of the GTA a minimum spend of $2000 is required.
  • How much does it cost for delivery?
    Delivery and set up fee start at $150 and may change depending on the location and size of your order. Orders over $1000 will be charged 20% of the final total for delivery and set up.
  • Our venue only allows one hour to set up, can I still book with you?
    Yes, you definitely can as we offer a rush order option, in which we pre-build your decor in advance, deliver and set it up within the one - two hour allowed time. There is a fee of $200 for rush orders.
  • Will you deliver and install at my event?
    If your order has met the required minimum of $380, it would be our pleasure to deliver and install our creation for you! Delivery times are scheduled based on your event start time and venue availability.
  • How many days in advance do I need to book my Balloon Install order?
    Our custom creations take a lot of time to design and execute so the sooner you can book the better! We strongly suggest booking at least 10 (ten) business days in advance so that we can get the materials your vision requires. If you have an event date and venue but are not exactly sure what type of balloon décor you would like yet, you can reserve your date with a $200 deposit. Then we can sort out the details later! If your event date is in less than 10 business days, we will try to do our best to accommodate your order however there will be a $40 last minute fee added to your invoice.
  • How much does your balloon decor cost?
    Our custom balloon décor pricing varies based on the type of design, complexity, length, volume, and delivery & set up costs. For standard items see our price list here. Delivery & Set Up Fee: Our delivery and set up fee is $150, or 20% if your order subtotal is over $1000.
  • How long does it take to hang a Grab and Go garland?
    Seconds!! We've made hanging our garlands super easy, see our hanging tutorial if you don't believe us.
  • When and where can I pick up my Grab & Go Garland?
    Grab & Go Garlands are available for pick up in Markham (L6G0G7). Pickup windows are Thursdays & Fridays between 9-11 AM or 3-5 PM. We recommend picking up your garland within 3 days of your event date.
  • What is a Grab and Go Garland?
    Our Grab & Go Garlands are the perfect affordable alternative that adds a beautiful flair to your event! Grab & Go garlands are made fully constructed by us and then are picked up, hung, and styled by you. Easy to follow hanging instructions and hanging materials included.
  • Do you accept same day orders for Grab and Gos?
    No we do not accept same day orders for Grab and Go garlands. We need at least 5 business days notice for Grab and Gos.
  • Is delivery available for Grab and Gos?
    No, Grab and Go garlands are only available for pick up.
  • Do I need to purchase anything to hang the Grab and Go garlands?
    Nope, we provide everything you need to hang your garland. This includes: elastic ties, command hooks, and a hanging tutorial. It really is THAT easy!
  • I drive a sedan/compact car, will the Grab and Go garlands fit?
    Unfortunately, it won't. We highly recommend arriving in an SUV. If you don't have a car large enough we suggest reaching out to a friend or family member for help. There are also delivery services in the city that you can schedule the pick up with.
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