Question 1

Where are you located?

Accepted Answer

A Beautiful Cluster is a mobile balloonery. That means we do not have a storefront location. All orders are taken through our online booking form. If you’d like to schedule a consultation please fill out our contact us form.

Question 2

What is the best way to place an order?

Accepted Answer

Start by checking out our website. We have a complete list of options and pricing tiers for your consideration. Once you have found something you like, complete our balloon installment order request form. This is not an official order, orders are booked when we have contacted you with final confirmation and you've paid the 50% non-refundable deposit. We will respond to your request within 24-48 hours.

Orders must be placed at least 10 business days prior to your delivery/set up date. Orders with less than 10 days will be charged a last-minute fee of $100.

We do not accept same day orders.

Question 3

How and when do I pay?

Accepted Answer

We will send an invoice to your email once you've selected and approved your balloon decor. A non-refundable deposit of 50% of the total billed is required in order to confirm your booking.  We accept credit cards, AMEX, debit or e-transfers. Once your deposit is processed, arrangements will begin, materials will be ordered and your event will be placed on our calendar! Final payment is due a week prior to your delivery or pickup date.

Question 4

What is your cancelation policy?

Accepted Answer

You can cancel at any time without receiving a cancellation fee, as long as A Beautiful Cluster receives written notice within 7 days of your set up date. If written notice is not received within 7 days of the scheduled set up, then you will be charged a $100 cancellation fee. Please be aware, any and all payments made towards any of the following, including but not limited to; non-refundable deposit, materials, supplies, labor, etc. will be forfeited and considered non-refundable. You can also reschedule your set up or transfer amounts paid towards a future event within that year.

Question 5

What is your refund policy?

Accepted Answer

No refunds are given for any payments made towards the remaining balance of the installation order regardless of the situation. This includes the non-refundable deposit. If you need to cancel you are more than welcome to use the amount paid towards a future event or reschedule.

Question 6

Can I reschedule my set up date?

Accepted Answer

You can reschedule your set up with a written 7 (seven) day notice. You may reschedule for any date within the next 365 calendar days, at the convenience of A Beautiful Cluster without being charged a cancellation fee. The reschedule date is subject to availability. If we are unavailable, the cancellation policies and fees will apply. We suggest that if you need to reschedule, include the preferred date to reschedule as well as a second choice, in the event that the first choice is unavailable.

Question 7

Do you offer any personalization?

Accepted Answer

Absolutely! All balloon orders come with complimentary custom text on one large balloon. If you'd like multiple balloons with custom text there would be an additional charge.

Question 8

I'm ready to order! How do I do that?

Accepted Answer

Yay! We’d love to work with you.

Order Custom balloon Installations here. 
Order Grab & Go Garlands here.

Question 9

What are your balloons made out of?

Accepted Answer

We only work with the highest quality latex and foil mylar balloons on the market. Our natural rubber latex balloons are 100% biodegradable. We also advocate smart balloon practices; keep balloons secure and weighted, do not release in the air, and properly dispose of balloons once they are popped or deflated.

Question 10

How long do balloons last?

Accepted Answer

Air-filled balloons can last for months! Over time balloons will oxidize and the colour and shine will be affected as the days go by. Helium-filled balloons have a much shorter lifespan lasting only about 3-5 days.

Frequently Asked Questions

We've got answers

Where are you located?

What is the best way to place an order?

How and when do I pay?

What is your cancelation policy?

What is your refund policy?

Can I reschedule my set up date?

Do you offer any personalization?

I'm ready to order! How do I do that?

What are your balloons made out of?

How long do balloons last?

Ready to bring your event to life?

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